Return & Exchange

 

To be honest，we do not want to you will get into this part. But there are so many risk and uncertainty during the daily life. In order to provide a better shopping experience and protect your personal rights. We improved the return and refund policy. If you have any issue you can also contact us through our customer service. 

OUR RETURN AND EXCHANGE STATEMENT

To make your return & exchange more quick and easy that we set up 4-steps process of return and exchange.

And for the kindly consider for you there are some notes about return & exchange for you:

1. Keep the original package of the product before you ensure that the product is in good condition.
2. Please take the photo at first time when you find the issue of merchandise or received the damage package.
3. Connect the customer service immediately when you need to return & exchange, do not send back the item directly.

 

CALCULATION OF THE RETURN AND EXCHANGE PERIOD

The effective return & exchange period is calculated from the date of receipt of the merchandise.                     

OUR RETURN AND EXCHANGE STANDARD

 7-Days No Reason To Return Or Exchange:

                             - You have authority to return or exchange the item (The original packaging must be retained) with no reason.

                             - Ensure that the product is brand new, unused, and does not affect the secondary sales of the product.

                             - Excluding handmade and customized products.

                             - Excluding promotional discounted products.

                             - You need to bear the cost of return shipping to our depot in US.

30-Days Return & Exchange:

                             - If the product has quality issues or is damaged due to delivery that you can connect our customer service to return or exchange(The original packaging must be retained).

                             -Ensure that the product is brand new, unused.

                             - Not including the damage cause of improper use of operation, personal reason.

                             - Excluding handmade and customized products.

                             - Excluding promotional discounted products.

OUR RETURN & EXCHANGE PROCESSE

Step 1: Contact the customer service to return or exchange：Take the photo of product，send to customer service with the name of item and the number of your ordering.

Step 2: Wait for customer service confirm & reply：The customer service will confirm the status of item and ordering, verify whether it meets the standards.

Step 3: Get into the process of return or exchange：When the return or exchange was accepted, you will receive the message from the customer service.

Last step: Return and Exchange: Return the product, and wait for the exchanged item or refund (There is the detail about refund in following).

OUR REFUND PROCESS & PERIOD

Refund Period:  3-7 days

Refund Process: After you connect the customer service, we will get through the refund process, if refund was accepted that your money will be returned to your original account.